Compliments, complaints and feedback

At LRQA, we are passionate about what we do, and we understand what’s at stake for your business. We work hard to apply our expertise to make your management systems more efficient and effective. This is why we are one of the world’s most trusted management system assessment companies providing assurance. Whilst every effort is taken to meet the high standards expected of us sometimes things can still go wrong. When this occurs we need to be informed so that every effort can be made to put things right and prevent further shortcomings in the future.


We are always pleased to receive positive comments, it helps us promote best practice in the organization. Please feel free to send us a compliment to


If you are an LRQA client and have found some concerns with any part of the service you have received from LRQA, then please first read the PDF document below.

Information note - The LRQA Complaints & Appeals process

If your complaint is with a company who is an LRQA client then you must first contact the company in question and follow their complaints procedure. If you have done this already and are not happy with the response from our client, then please contact us and detail your concerns. You can email us directly to

Återkallelse eller uppsägning av certifikat

Vid frågor gällande denna process, vänligen kontakta oss på eller 031-26 21 80 så återkommer vår client service till dig så snart som möjligt.